Privacy
Policy.

01Introduction

This Privacy Policy explains how Palm Lux Concierge Service ("Palm Lux," "we," "us") collects, uses, and protects your information when you visit our website, submit a reservation request, or use our concierge and rental services.

By using the Services, you consent to the practices described in this policy.

02Information We Collect

We collect information you provide directly and information gathered automatically as you use the site. This may include:

• chevron_rightContact details — name, phone number, and email address
• chevron_rightReservation details — pickup and return dates, times, delivery locations, vehicle preferences, and occasion
• chevron_rightIdentity and eligibility documents — driver's license (front and back), a verification selfie, and insurance documentation required to complete a rental
• chevron_rightCommunication records — messages, call notes, and preferences shared with the concierge
• chevron_rightTechnical data — device type, browser, IP address, and general usage information collected automatically

03How We Use Your Information

We use the information we collect to:

• chevron_rightRespond to your inquiries and process reservation requests
• chevron_rightVerify eligibility, confirm availability, and finalize rentals
• chevron_rightCoordinate delivery, pickup, and concierge and lifestyle services
• chevron_rightCommunicate with you about your reservation by phone, text, or email
• chevron_rightImprove our website, Services, and customer experience
• chevron_rightComply with legal obligations and enforce our Terms of Service

04Identity & Document Verification

Renting a vehicle requires identity and eligibility verification. Documents such as your driver's license and a verification selfie are collected solely to confirm your identity and eligibility, to complete your rental, and to meet legal and insurance requirements. These sensitive documents are transmitted securely and are not used for marketing.

05How We Share Information

We do not sell your personal information. We share information only as needed to provide the Services, including with:

• chevron_rightService providers and technology partners that host our booking platform and process reservations on our behalf
• chevron_rightInsurance, verification, and payment partners involved in completing a rental
• chevron_rightLegal or governmental authorities where required by law, subpoena, or to protect our rights, safety, or property
• chevron_rightA successor entity in connection with a merger, acquisition, or sale of assets

06Communications & Consent

When you submit a request or opt in, you consent to be contacted by Palm Lux regarding your reservation by phone, text message (SMS), or email. Message and data rates may apply. You may opt out of marketing communications at any time; we may still send transactional messages necessary to service an active reservation.

07Cookies & Analytics

Our website may use cookies and similar technologies to remember preferences, keep the site secure, and understand how it is used. You can control cookies through your browser settings, though disabling them may affect some functionality.

08Data Retention

We retain personal information only as long as necessary to provide the Services, comply with legal, tax, and insurance obligations, resolve disputes, and enforce our agreements. Verification documents are retained no longer than reasonably required for these purposes.

09Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10Your Rights & Choices

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict certain processing. To exercise these rights, contact us using the details below and we will respond in accordance with applicable law.

11Third-Party Links

Our website and social channels may link to third-party sites, such as our Instagram profile. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

12Children's Privacy

The Services are intended for adults who meet the minimum driver age. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

13Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision. Material changes will be posted on this page.

14Contact Us

To ask about this policy or exercise your privacy rights, reach the Palm Lux concierge at +1 (774) 454-4078 or vip@palmluxconcierge.com. We serve South Florida and the concierge is available 24/7.